Tread
Support
We usually reply within one business day.
Contact us
Email support@treadmobile.com with your company name, the email or username you sign in with, and a short description of the problem. Screenshots help.
Signing in
Tread accounts are created by your company's owner or dispatcher. There is no public sign-up. If you can't sign in or need a password reset, ask your company's Tread admin first, or email us and we'll help.
Notifications
Tread sends push notifications for new job assignments, status changes, and messages. You can turn them on or off any time in the iPhone Settings app under Notifications, then Tread. The app keeps working if notifications are off.
Photos and camera
Technicians take job-evidence photos with the camera. If you're offline, photos wait on the phone and upload automatically when you're back online. If the camera won't open, check iPhone Settings, then Tread, then Camera.
Deleting your account
In the app, open the account menu and choose Request account deletion, or email support@treadmobile.com from the address on your account. We confirm the request with your company and delete your account and personal data, except records we must keep for legal or accounting reasons. See the Privacy Policy for details.